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Cancellation and No-Show Policy

Every client is important to us, and we understand things come up that may cause you to miss your appointment. With that in mind, we also want to give your appointment the time and attention it deserves. 

As a result, we respectfully request at least 24 hours’ notice if you need to cancel or make changes to your appointment time. Failing to give 24-hour notice will result in a 50% charge of your booked service. Any no-shows will be charged 100% of their service amount.

Late Policy

Please be sure to arrive on time for your appointment. Arriving late may result in your appointment being canceled or rescheduled. Please call us on (805-217-1134) if you know you are going to be over 10 minutes late, so we can advise you on whether or not to attend your appointment.

Refund Policy 

Our goal is for each client to love their results. In the event that you are dissatisfied with your service(s), our refund policies are laid out as such:

1. Services received cannot be refunded. We will gladly adjust any service you receive within three (3) days of your appointment. If you are not satisfied with the work performed, please return to the salon, so your hair can be visually inspected. At that time, we will make every effort to correct any problems to your satisfaction by rescheduling you with the stylist who performed the initial service, at no additional charge to you.

2. Refunds for products purchased will only be considered if presented within seven (7) days of purchase. Products can only be refunded if unused and in its original packaging. If a product is opened or used, it is possible that a restocking fee will be charged. For all product refunds, a receipt is necessary.


A positive environment is our top priority. While we would like to open our doors to all, we will not tolerate rude, or demeaning behavior from our clients to any staff member or fellow client. Clients behaving negatively or rudely will be asked to leave and not return.


While our staff does our best to work as neatly as possible there are times color may get on clothing, or water may touch your clothes or shoes. While this does not happen often we urge you to change out of your clothing, hang it up, and put on a smock provided by the salon in our restroom. We cannot be held responsible for damages to clothing during a service.

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